Technical Factors that can affect Tracking

The process that keeps track of your transactions is complex and somewhat sensitive, so it is of great importance that you observe the recommendations in this section. If your purchase fails to track, the merchant will not pay iGain and iGain will not be able to pay you.

Although iGain will make every reasonable effort to chase merchants and secure your credit, by following the advice on this page, you will greatly increase the chances of a smooth transaction, and above all, may receive your cashback and rewards faster.

Things to Check

As a general rule, your browser needs to allow cookies, javascript, pop-ups, and third-party images. Please follow these steps before each iGain shopping session:

1. Cookies

Delete your internet cookies and temporary internet files, and ensure cookies are enabled. Sales are tracked using third party affiliate networks. These rely on cookies to establish a link between the merchant and the iGain site.

If you visit other sites with affiliate links you may have competing cookies in your browser. This increases the chance of the iGain cookie not setting properly or the sale being attributed to another merchant.

Sometimes merchants also pay commission per cookie, so if you are repeatedly making purchases from one site always delete your cookies before making another purchase.

2. Pop-up Blockers

Temporarily disable pop-up blockers and ensure javascript is enabled in your browser. Some pop-up blockers also disable cookies from affiliate links. Javascript is required by some affiliate tracking networks.

3. Security Settings

Check your internet security settings.

Again, some networks use third party cookies; ensure your browser will accept them. Norton Internet Security has been known to disable affiliate links; check your NIS settings.

Firewalls have also been known to cause issues with cookie tracking. Check to ensure your update server tracking is enabled.

If you are using Internet Explorer, please ensure that your security settings are set at medium or lower, as anything higher than medium may prevent normal tracking.

Note

Some members prefer to use a dedicated browser for iGain this way security settings can be set appropriately and cookies can be cleared without affecting everyday use.

Using a separate browser just for iGain is probably the easiest and most reliable way to maximise tracking. We’d recommend using Firefox as a dedicated iGain browser, or if you prefer to use Firefox as your normal browser, use Internet Explorer purely for iGain.co.uk purchases.

This technical information will be updated when required.